Privacy Policy
Last Updated: May 2026
At iPerformance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, contact us, create an account, or place an order through our online store.
By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy and in accordance with applicable Egyptian data protection laws, including the Egyptian Personal Data Protection Law No. 151 of 2020.
1. Information We Collect
When you visit our website, we may automatically collect certain technical and browsing information, including:
- Browser type
- IP address
- Device information
- Time zone
- Pages visited
- Cookies and browsing activity
- Referring website or traffic source
When you place an order, attempt to make a purchase, contact us, or create an account, we may collect personal information such as:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment method details
- Customer support messages
Payment information is processed securely through trusted third-party payment providers. iPerformance does not store full credit card information on its own servers.
2. How We Use Your Information
We use your personal information to operate our store, process your orders, and improve your shopping experience.
This may include using your information to:
- Process and confirm orders
- Arrange shipping and delivery
- Verify payments and transactions
- Send order updates and tracking information
- Respond to customer service requests
- Contact you about your order
- Prevent fraud, abuse, or unauthorized transactions
- Improve our website, products, services, and marketing
- Personalize your browsing and shopping experience
- Comply with legal, tax, or regulatory obligations
We may contact you through email, phone calls, SMS, or WhatsApp regarding your order, delivery, payment, customer support request, or related service updates.
3. Sharing Your Information
We do not sell or rent your personal information.
We may only share your information when it is necessary to provide our services, complete your order, operate our business, or comply with legal requirements.
This may include sharing information with:
Shipping & Delivery Providers
To deliver your order, we may share details such as:
- Name
- Phone number
- Shipping address
- Order delivery information
Payment Providers
To process payments securely, we may share the necessary transaction details with trusted payment gateways or payment service providers.
Website & Store Service Providers
We may use trusted third-party tools, apps, analytics platforms, customer support tools, or Shopify-related services to help operate and improve our website.
Legal Compliance
We may disclose information if required by law, court order, government authority, legal process, or to protect our rights, customers, website, and business.
4. Data Security
We take appropriate technical and organizational measures to help protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.
Our website uses secure technologies such as SSL encryption to help protect sensitive data during transmission.
However, no online system, website, or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee 100% security.
5. Cookies
We use cookies and similar technologies to improve your browsing experience, keep the website functioning properly, analyze website performance, and support marketing activities.
Cookies may include:
Essential Cookies
Used for core website functions such as cart activity, checkout, account login, and security.
Analytics Cookies
Used to understand website traffic, customer behavior, and improve website performance.
Marketing Cookies
Used to improve advertising relevance, measure campaign performance, and personalize content where applicable.
You can disable or manage cookies through your browser settings. Please note that disabling cookies may affect some website features, including cart, checkout, or account functionality.
For more details, please review our Cookie Policy if available on our website.
6. Your Rights
Depending on applicable laws, including Egyptian data protection regulations, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where applicable
- Withdraw consent where processing is based on consent
- Object to certain types of data processing
- Request information about how your data is used
To exercise any of these rights, please contact us using the contact details listed at the end of this Privacy Policy.
We may need to verify your identity before processing certain privacy-related requests.
7. Third-Party Services
Our website may include links, apps, integrations, payment gateways, analytics tools, social media platforms, advertising tools, or services provided by third parties.
These third-party services may collect or process information according to their own privacy policies.
iPerformance is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We recommend reviewing the privacy policies of any third-party services you interact with through our website.
8. Marketing Communications
If you subscribe to our newsletter, offers, or promotional updates, we may use your contact information to send you marketing messages about products, offers, campaigns, or brand updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option in the email or by contacting us.
Please note that even if you unsubscribe from marketing messages, we may still contact you regarding orders, payments, deliveries, account updates, or customer service matters.
9. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, fraud prevention, and business record keeping.
When your information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.
10. Children’s Privacy
Our website and products are intended for general adult customers and individuals legally able to make purchases.
We do not knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided us with personal information, please contact us so we can review and take appropriate action.
11. International Data Processing
Some third-party service providers used by our store may process or store information outside Egypt, depending on their systems, servers, and service locations.
Where applicable, we work with trusted service providers and take reasonable steps to ensure that personal data is handled securely and in accordance with applicable privacy requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, technologies, legal requirements, or data practices.
Any updates will be posted on this page with an updated Last Updated date.
Your continued use of our website after changes are published means that you accept the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
iPerformance
Email: support@iperformanceeg.com
Phone / WhatsApp: +20 000 000 0000
Location: Egypt