Delivery & Returns Policy
Last Updated: May 2026
At iPerformance, we aim to make your shopping experience smooth, secure, and reliable from the moment you place your order until it reaches your doorstep.
We carefully prepare and pack every order to ensure your supplements arrive safely anywhere in Egypt.
Fast & Secure Delivery Across Egypt
iPerformance delivers to Cairo, Giza, Alexandria, Delta, Canal Cities, Upper Egypt, Red Sea, Sinai, New Valley, and other supported areas through reliable delivery services.
What We Provide
- Secure product packaging
- Delivery across Egypt
- Cash on Delivery support
- Online payment options
- Order confirmation through WhatsApp, phone, or SMS
- Tracking where available
- Support for delivery, exchange, or refund issues
How Delivery Works
| Step | What Happens |
|---|---|
| 1. Place Your Order | Choose your products and enter your delivery details |
| 2. Order Confirmation | Our team confirms your order details before shipping |
| 3. Order Preparation | Your products are packed safely |
| 4. Shipping | Your order is handed to the courier |
| 5. Delivery | Your order arrives at your address |
Please make sure your phone number and address are correct to avoid delays.
Shipping Fees & Delivery Time
Cairo & Giza
| Service | Details |
|---|---|
| Delivery Time | 1–3 Business Days |
| Shipping Fee | 90 EGP |
| Orders Above 2000 EGP | Free Delivery |
| Payment Methods | Cash on Delivery, Visa, Mastercard, Digital Wallets |
Alexandria, Delta & Canal Cities
| Area | Shipping Fee | Delivery Time |
|---|---|---|
| Alexandria & Beheira | 100 EGP | 2–4 Business Days |
| Delta & Canal Cities | 105 EGP | 2–4 Business Days |
| Marsa Matrouh | 120 EGP | 2–4 Business Days |
Included Features
- Secure packaging
- Tracking where available
- Reliable courier delivery
- Cash on Delivery support
Upper Egypt, Red Sea & Remote Areas
| Area | Shipping Fee | Delivery Time |
|---|---|---|
| Near Upper Egypt | 120 EGP | 3–5 Business Days |
| Far Upper Egypt & Red Sea | 135 EGP | 3–5 Business Days |
| Sinai & New Valley | 145 EGP | 3–6 Business Days |
Included Features
- Secure delivery handling
- Tracking where available
- Protected packaging
- Support for shipping issues
Delivery Areas Summary
| Area | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Cairo & Giza | 1–3 Business Days | 90 EGP |
| Alexandria & Beheira | 2–4 Business Days | 100 EGP |
| Delta & Canal Cities | 2–4 Business Days | 105 EGP |
| Marsa Matrouh | 2–4 Business Days | 120 EGP |
| Near Upper Egypt | 3–5 Business Days | 120 EGP |
| Far Upper Egypt & Red Sea | 3–5 Business Days | 135 EGP |
| Sinai & New Valley | 3–6 Business Days | 145 EGP |
Orders placed on Fridays, public holidays, or outside working hours may be processed on the next business day.
Payment Methods
| Payment Method | Availability |
|---|---|
| Cash on Delivery | Available |
| Visa & Mastercard | Available |
| Digital Wallets | Available where supported |
| InstaPay | Available where supported |
| Vodafone Cash | Available where supported |
Online payments are processed through secure payment channels.
Returns & Refund Policy
At iPerformance, customer satisfaction is important to us. If you face any issues with your order, our support team will help you as quickly as possible.
Our return policy follows applicable Egyptian consumer protection regulations.
Returns for Sealed Products
You may request a return for unopened products within 14 days from receiving your order, provided that the product meets the following conditions:
- The product is unopened
- Original packaging is intact
- Safety seal is not broken
- Product is unused
- Product is in resellable condition
- Invoice or order details are available
| Return Condition | Details |
|---|---|
| Return Period | Within 14 days |
| Product Status | Sealed and unused |
| Restocking Fees | No restocking fees |
| Return Shipping | Paid by the customer unless the issue is from our side |
| Courier Pickup | Available depending on location |
Damaged, Defective, or Wrong Orders
If you receive a damaged product, expired item, missing item, or incorrect order, please contact us as soon as possible.
Issues should be reported within 48 hours of delivery with clear photos of the product, packaging, and order details.
| Support Option | Availability |
|---|---|
| Pickup Arrangement | Available when applicable |
| Replacement | Available |
| Full Refund | Available depending on the case |
| Shipping Cost Coverage | Covered if the issue is from our side |
Products That Cannot Be Returned
For health and safety reasons, opened supplement products cannot be returned or exchanged.
Non-returnable cases include:
- Opened products
- Products with a broken safety seal
- Used products
- Taste or flavor preference
- Smell preference
- Personal dislike after opening
- Lack of expected results
- Minor powder clumping that does not affect product safety or usability
- Products damaged due to misuse or poor storage after delivery
Please check the product carefully before opening it.
Refund Methods
| Payment Type | Refund Method | Estimated Time |
|---|---|---|
| Cash on Delivery | InstaPay / Vodafone Cash / Bank Transfer | 24–48 Hours after approval |
| Card Payment | Original payment method | 5–14 Business Days |
| Digital Wallet | Same wallet or agreed method | 24–72 Hours after approval |
Refund times may vary depending on banks, payment gateways, or wallet providers.
How to Request a Return or Refund
| Step | Action |
|---|---|
| 1. Contact Support | Reach us through WhatsApp, phone, or email |
| 2. Share Order Details | Send your order number and contact information |
| 3. Provide Photos | Attach clear photos of the issue if applicable |
| 4. Case Review | Our team reviews your request |
| 5. Pickup or Resolution | We arrange pickup, replacement, or refund if approved |
Please do not send any product back before contacting our support team first.
Important Notes
- Delivery times are estimates and may vary depending on courier availability.
- Orders may be delayed during sales, public holidays, or high-demand periods.
- Customers are responsible for entering accurate contact and address details.
- If the courier cannot reach the customer, delivery may be delayed or cancelled.
- Free delivery applies to Cairo & Giza orders above 2000 EGP.
- iPerformance reserves the right to reject returns that do not meet the policy conditions.
Contact Us
For delivery, return, refund, or order support, contact us through:
iPerformance
Email: info@iperformance.com
Phone / WhatsApp: +20 XXX XXX XXXX
Website: www.iperformance.com